Privacy Notice

Who we are

This website is operated under the Pepteora brand by Hengyue E-Commerce Shop, Guangzhou, China. For privacy questions or requests, contact sandyliu6864@gmail.com.

Information we collect

When you submit an inquiry, we collect the information you enter, including:

• Name, company, email and destination country
• Buyer type, target quantity, selected products and notes
• An anonymous website reference and the page that submitted the inquiry
• The required confirmation that the inquiry is for laboratory research or cosmetic formulation

Our hosting and security provider may also process request data such as IP address, browser metadata and timestamps for security, reliability and abuse prevention.

How we use information

• Respond to inquiries and prepare requested commercial information
• Qualify trade requirements and confirm permitted-use information
• Maintain inquiry records and protect the website from misuse
• Comply with applicable legal, tax, customs and recordkeeping obligations

We do not sell personal information.

Service providers and disclosure

Inquiry notifications are delivered through Cloudflare hosting and a private Telegram business chat. If you choose to continue on WhatsApp, your communication is also handled under Meta's terms and privacy policy. We may disclose information when required by law, customs authorities, payment providers or to protect legal rights.

Retention

We retain inquiry records only as long as needed for the purpose collected, normally no more than 24 months after the last active business contact, unless a longer period is required for a transaction, legal claim or regulatory obligation.

International processing

Our service providers may process information outside your country. We use service providers with contractual and technical safeguards appropriate to the information and the nature of the inquiry.

Cookies and analytics

The current website does not enable advertising cookies or third-party analytics. It uses browser session storage only to keep an anonymous inquiry reference for the visit.

Your choices

You may ask us to access, correct, delete or stop using your inquiry information, or ask us to stop marketing contact, by emailing sandyliu6864@gmail.com. We may need to verify the request and retain information required by law.

Changes

We may update this notice when our website, service providers or legal obligations change. The effective date at the top of this page identifies the current version.